RETURNS / EFFECTIVE AUGUST 15, 2026
Return policy
Our standard request window is seven calendar days after delivery. The item-specific terms shown before payment control when they are shorter or the item is nonreturnable.
1. Request authorization first
Email us within the applicable return window before sending an item. Include the order number, part number, reason, condition, and photographs. We will provide return instructions if the request qualifies. An unauthorized or misdirected return may be refused.
2. Return condition
Unless the item arrived wrong, damaged, or defective, it must be unused, uninstalled, complete, unmodified, and in saleable original packaging with labels, seals, accessories, and documentation intact. Do not energize, program, install, contaminate, or disassemble an item you may return.
3. Charges and refunds
The customer pays return shipping for a standard return. Original and expedited shipping charges are not refundable. A restocking fee of up to 25% applies when disclosed before payment. We issue an approved refund to the original payment method after the returned item is received and inspected. Carrier, bank, and Stripe timing can affect when the credit appears.
4. Item-specific exclusions
Installed or energized electrical components, opened control boards, programmed items, custom or made-to-order parts, cut material, final-sale items, hazardous materials, hygiene-sensitive items, and items with a supplier restriction may be nonreturnable. A restriction applies only when it is shown on the item page or checkout before payment, or when required by law after a safety event.
5. Wrong, damaged, or defective items
Report a wrong item, shortage, visible damage, or apparent defect within five calendar days of delivery. Preserve all packaging and provide the requested photographs or test details. We will coordinate a replacement, return, warranty review, or refund as appropriate. This policy does not reduce a remedy that applicable law requires.